University Guest House System

University Guest House provides accommodation for university guests and participants of various university programs and activities. It is not open to the public. It is a mandatory requirement that all departments book the guest room as the priority for their guests and visitors and for holding academic activities and conferences.

All Individual reservations should be booked through the UGHS booking system. An eligible guest has to book directly with the email: guest-house@cuhk.edu.hk or reservation hotline at 3943 8138.

Advanced booking is accepted for up to 12 months. Guestrooms are allocated on a first-come first-serve basis. Room reservations can only be guaranteed for the period specified in the booking confirmation issued by the UGHS.

The guest needs to submit the reservation form and return it to the UGHS through email. The UGHS will send back a confirmation number and email then. Payment will be settled upon check-in.

An amendment is allowed prior to the arrival and is subject to room availability. Cancellation is allowed 14 days prior to arrival.

No provision is to be made for a request for a change of room except under special situations such as major building or equipment failure that make the room not habitable. Approval for a change of room has to be made by the UGHS Manager.

Check-in point at Chiang’s Building. Check-in time is from 15:00 and the check-out time is from 12:00 before. Late check-out will be charged as a half-day (12:00 – 18:00) or full-day (after 18:00) rental. Room reservations, special requests, late check-out, and extensions are subject to room availability and confirmation by the UGHS management.

The UGHS will not be held responsible for failure to execute obligations specified herein directly or indirectly occasioned by or through or in consequence of war, change of statutes of government, strikes, riots, and act of god or any other conditions beyond the control of the guest house. In the event of non-performance due to the above reasons, the payment can be used for future functions in the next 6 months.

The UGHS reserves the right to revise these notes from time to time subject to operational needs without prior notice.

GUEST HOUSE SERVICE DIRECTORY

Room Types

All guest rooms are newly renovated with a private shower, toilet, wardrobe, sofa (Yali Guest House Only), chair, and desk. Each room can accommodate up to two adults.

Chiang’s Building: Standard Twin Bed (Harbour View / Peak View, approximately from 180 - 220 square feet)

YALI Guest House: Deluxe King Bed (Balcony / Harbour View/ Garden View, approximately from 280 - 470 square feet)

Check-in / Check-out Time

Check-in time: 3:00 pm after.

Check-out time: 12:00 pm before.

Late check-out will be charged as a half-day (12:00 – 6:00 pm) or full-day (after 6:00 pm) rental.

Location for Check-in / Check-out

Reception, G/F, Chiang’s Building, Clinic Road, The Chinese University of Hong Kong, Shatin, Hong Kong

Amendments / Cancellations / Non-refundable

Amendment is allowed prior to arrival and is subject to room availability.

Cancellation is allowed 14 days prior to arrival.

No show will be charged one room night.

Room rates may vary and additional charges shall be applied during peak seasons and public holidays.

All paid rent is non-refundable and transferable. Subletting, reletting or transfer is not allowed without the written approval of the University Guest House. If found, the guest house will reserve the right to pursue claims and may be required to terminate the stay and not receive a refund.

In-room Facilities

All guest rooms are well-equipped with cold and warm frequency conversion air-conditioning, bed linen, hair dryer, safe box, kettle, and smart TV; plus a mini fridge (only available in all YALI Guest House Guest rooms).

The charge for the lost or damaged item can be obtained from the guest house staff.

Please help protect the environment by switching off the air-conditioner and all electric appliances before leaving the room.

Wi-Fi

Faculty, students, alumni, and visitors can enjoy free Wi-Fi internet service in most hot spots on campus(Dormitories, classrooms, lecture halls, libraries, restaurants, and some outdoor places) just by registering for the Wi-Fi wireless broadband service. (Personal password is provided by the department; please seek assistance from the inviting department for CUHK Guest Wi-Fi account)

Lobby’s Facilities

Self-service machines are located in the Chiang’s lobby including Vending machine, Coffee machine, and Drinking water machine (free of charge). We have an Octopus Card operated washing and dryer machine located on the ground floor behind the elevator at Chiang’s Building.

Visitor

Please meet your visitor in the lobby area.

In-room / Guest House

Cooking, smoking, or any other flame equipment are prohibited in all guest rooms and public areas. Pet is also prohibited.

Personal belongings

Please take care of your personal belongings. The University Guest House and its staff shall not be liable for any loss or damage to personal properties. Safe box is available in all rooms.

Damages and Liabilities

Please keep the guest room and public area clean and tidy, and do not cause damage to the interior by using nails, hooks, adhesive tapes, etc. Please check whether all furniture and equipment in the assigned room are in good condition and report to the University Guest House Office within 1 day after check-in for any damages. Occupants/the inviting department shall indemnify the University Guest House for all damages found thereafter and within the residence period.

Security

A set of room cards will be provided (maximum 2 cards per room). If your key is lost, please report to the University Guest House Office (Tel: 3943 8138) immediately. The penalty for lost key is HKD50 each. For security reasons, please close the door tight before leaving the room. Open the door with the anti-theft bolt or check through the peephole when someone knocks.

Windows

All windows are normally locked.

Smoking

Smoking is strictly prohibited on the CUHK campus. All rooms and public areas are non-smoking areas. A fixed penalty for a smoking offense is HKD1,500.

Durian

Eating durian is strictly prohibited in public areas and rooms. A fixed penalty of HKD 1,500 for the unpleasant smell.

Housekeeping

Housekeeping service will be provided every day from 09:00 to 16:00. Fresh bed linen will be only changed twice a week for long-stay guests. We encourage placing towels you intend to reuse on the towel rack and those that want to be replaced in the sink. Please use the linens and towels properly. The charge for the dyed or damaged is HKD100 for linens each and HKD50 for towels each.

Housekeeping for Long Staying Guest

In order to participate in the University’s environmental protection policy and respect for the privacy of guests, Housekeeping Staff will provide room cleaning services twice a week from Monday to Sunday including changing the bedding and towels. Additional cleaning services will be available by request. Please call reception for the arrangement.

Luggage storage

University Guest House accepts luggage storage for your convenience. We bear no responsibility for money and valuable content. University Guest House will not be responsible for loss or damage due to fire, water, theft, or other causes beyond our control. University Guest House will not deliver to any person without the luggage claim check. University Guest House will store this luggage for 12 hours, otherwise, it will be charged if exceed this period.

Guest House Contact

Front Desk: (852) 3943 5298 / 5118 6042

UGHS Office: (852) 3943 8138 (Monday to Friday from 09:00 to 18:00)

Fax: (852) 2713 1844

Address: Chiang’s Building, Clinic Road, The Chinese University of Hong Kong, Shatin, Hong Kong

Email: guest-house@cuhk.edu.hk

Website: https://www.cuhk.edu.hk/ugh

OTHER UNIVERSITY INFORMATION

Supermarket

There is a supermarket located on the LG/F of the John Fulton Centre. Business hours are from 8:30 to 22:00 (Saturday Sunday and public holidays will close at 21:00).

Transportation

The University Transport Office operates a School Bus and Shuttle Light Bus service on campus. The School Bus service is free of charge whereas the Shuttle Light Bus service is a charged service (The University School Bus service is a dedicated transportation service for CUHK STUDENTS & STAFF ONLY). Please contact the Transport Office (852) 39437990 for the enquiry and visit http://www.transport.cuhk.edu.hk/

If you go to the University Guest House, please take the shuttle light bus at the University Station and get off at the University Health Clinic. Turn left and you will arrive at the Front desk of the University Guest House Chiang’s Building. Please visit https://transport.cuhk.edu.hk/route/up/

If you wish to keep a car on campus, you must apply for a parking label. The regulations for motor vehicles are issued separately. Please contact the Security Office (852) 39438639 for further information.

For a taxi please get off at the University Station Exit B, the taxi station is right next to the CUHK Hospital.

The Bank

Hang Seng Bank Ltd runs a branch at 1/F Fulton Centre. For enquiry, please call 29986262. The Bank of East Asia has a branch at 1/F Pommerenke Student Centre.For enquiry please call (852) 36093790.

Canteens

There are canteens in each College, Benjamin Franklin Centre, Li Wai Chun Building and the Basic Medical Sciences Building. Food is provided and opening times vary. Please visit below link for more details.

https://www.cuhk.edu.hk/english/campus/accommodation.html

Emergency

For any emergency, please get in touch with the 24 hours Security Office (852) 3943 7999

Usual Link (University)

Campus Map: https://www.cuhk.edu.hk/english/campus/cuhk-campus-map.html

Facilities & Services: https://www.cuhk.edu.hk/english/campus/accommodation.html

	Booking Policy


	RESERVATION BOOKING POLICY & PROCEDURE

	University Guest House provides accommodation for university guests and participants of various university programs and activities. It is not open to the public. It is a mandatory requirement that all departments book the guest room as the priority for their guests and visitors and for holding academic activities and conferences. All Individual reservations should be booked through the UGHS booking system. An eligible guest has to book directly with the email: guest-house@cuhk.edu.hk or reservation hotline at 3943 8138. Advanced booking is accepted for up to 12 months. Guestrooms are allocated on a first-come first-serve basis. Room reservations can only be guaranteed for the period specified in the booking confirmation issued by the UGHS. The guest needs to submit the reservation form and return it to the UGHS through email. The UGHS will send back a confirmation number and email then. Payment will be settled upon check-in. An amendment is allowed prior to the arrival and is subject to room availability. Cancellation is allowed 14 days prior to arrival. No provision is to be made for a request for a change of room except under special situations such as major building or equipment failure that make the room not habitable. Approval for a change of room has to be made by the UGHS Manager. Check-in point at Chiang’s Building. Check-in time is from 15:00 and the check-out time is from 12:00 before. Late check-out will be charged as a half-day (12:00 – 18:00) or full-day (after 18:00) rental. Room reservations, special requests, late check-out, and extensions are subject to room availability and confirmation by the UGHS management. The UGHS will not be held responsible for failure to execute obligations specified herein directly or indirectly occasioned by or through or in consequence of war, change of statutes of government, strikes, riots, and act of god or any other conditions beyond the control of the guest house. In the event of non-performance due to the above reasons, the payment can be used for future functions in the next 6 months. The UGHS reserves the right to revise these notes from time to time subject to operational needs without prior notice. GUEST HOUSE SERVICE DIRECTORY Room Types All guest rooms are newly renovated with a private shower, toilet, wardrobe, sofa (Yali Guest House Only), chair, and desk. Each room can accommodate up to two adults. Chiang’s Building: Standard Twin Bed (Harbour View / Peak View, approximately from 180 - 220 square feet) YALI Guest House: Deluxe King Bed (Balcony / Harbour View/ Garden View, approximately from 280 - 470 square feet) Check-in / Check-out Time Check-in time: 3:00 pm after. Check-out time: 12:00 pm before. Late check-out will be charged as a half-day (12:00 – 6:00 pm) or full-day (after 6:00 pm) rental. Location for Check-in / Check-out Reception, G/F, Chiang’s Building, Clinic Road, The Chinese University of Hong Kong, Shatin, Hong Kong Amendments / Cancellations / Non-refundable Amendment is allowed prior to arrival and is subject to room availability. Cancellation is allowed 14 days prior to arrival. No show will be charged one room night. Room rates may vary and additional charges shall be applied during peak seasons and public holidays. All paid rent is non-refundable and transferable. Subletting, reletting or transfer is not allowed without the written approval of the University Guest House. If found, the guest house will reserve the right to pursue claims and may be required to terminate the stay and not receive a refund. In-room Facilities All guest rooms are well-equipped with cold and warm frequency conversion air-conditioning, bed linen, hair dryer, safe box, kettle, and smart TV; plus a mini fridge (only available in all YALI Guest House Guest rooms). The charge for the lost or damaged item can be obtained from the guest house staff. Please help protect the environment by switching off the air-conditioner and all electric appliances before leaving the room. Wi-Fi Faculty, students, alumni, and visitors can enjoy free Wi-Fi internet service in most hot spots on campus(Dormitories, classrooms, lecture halls, libraries, restaurants, and some outdoor places) just by registering for the Wi-Fi wireless broadband service. (Personal password is provided by the department; please seek assistance from the inviting department for CUHK Guest Wi-Fi account) Lobby’s Facilities Self-service machines are located in the Chiang’s lobby including Vending machine, Coffee machine, and Drinking water machine (free of charge). We have an Octopus Card operated washing and dryer machine located on the ground floor behind the elevator at Chiang’s Building. Visitor Please meet your visitor in the lobby area. In-room / Guest House Cooking, smoking, or any other flame equipment are prohibited in all guest rooms and public areas. Pet is also prohibited. Personal belongings Please take care of your personal belongings. The University Guest House and its staff shall not be liable for any loss or damage to personal properties. Safe box is available in all rooms. Damages and Liabilities Please keep the guest room and public area clean and tidy, and do not cause damage to the interior by using nails, hooks, adhesive tapes, etc. Please check whether all furniture and equipment in the assigned room are in good condition and report to the University Guest House Office within 1 day after check-in for any damages. Occupants/the inviting department shall indemnify the University Guest House for all damages found thereafter and within the residence period. Security A set of room cards will be provided (maximum 2 cards per room). If your key is lost, please report to the University Guest House Office (Tel: 3943 8138) immediately. The penalty for lost key is HKD50 each. For security reasons, please close the door tight before leaving the room. Open the door with the anti-theft bolt or check through the peephole when someone knocks. Windows All windows are normally locked. Smoking Smoking is strictly prohibited on the CUHK campus. All rooms and public areas are non-smoking areas. A fixed penalty for a smoking offense is HKD1,500. Durian Eating durian is strictly prohibited in public areas and rooms. A fixed penalty of HKD 1,500 for the unpleasant smell. Housekeeping Housekeeping service will be provided every day from 09:00 to 16:00. Fresh bed linen will be only changed twice a week for long-stay guests. We encourage placing towels you intend to reuse on the towel rack and those that want to be replaced in the sink. Please use the linens and towels properly. The charge for the dyed or damaged is HKD100 for linens each and HKD50 for towels each. Housekeeping for Long Staying Guest In order to participate in the University’s environmental protection policy and respect for the privacy of guests, Housekeeping Staff will provide room cleaning services twice a week from Monday to Sunday including changing the bedding and towels. Additional cleaning services will be available by request. Please call reception for the arrangement. Luggage storage University Guest House accepts luggage storage for your convenience. We bear no responsibility for money and valuable content. University Guest House will not be responsible for loss or damage due to fire, water, theft, or other causes beyond our control. University Guest House will not deliver to any person without the luggage claim check. University Guest House will store this luggage for 12 hours, otherwise, it will be charged if exceed this period. Guest House Contact Front Desk: (852) 3943 5298 / 5118 6042 UGHS Office: (852) 3943 8138 (Monday to Friday from 09:00 to 18:00) Fax: (852) 2713 1844 Address: Chiang’s Building, Clinic Road, The Chinese University of Hong Kong, Shatin, Hong Kong Email: guest-house@cuhk.edu.hk Website: https://www.cuhk.edu.hk/ugh OTHER UNIVERSITY INFORMATION Supermarket There is a supermarket located on the LG/F of the John Fulton Centre. Business hours are from 8:30 to 22:00 (Saturday Sunday and public holidays will close at 21:00). Transportation The University Transport Office operates a School Bus and Shuttle Light Bus service on campus. The School Bus service is free of charge whereas the Shuttle Light Bus service is a charged service (The University School Bus service is a dedicated transportation service for CUHK STUDENTS & STAFF ONLY). Please contact the Transport Office (852) 39437990 for the enquiry and visit http://www.transport.cuhk.edu.hk/ If you go to the University Guest House, please take the shuttle light bus at the University Station and get off at the University Health Clinic. Turn left and you will arrive at the Front desk of the University Guest House Chiang’s Building. Please visit https://transport.cuhk.edu.hk/route/up/ If you wish to keep a car on campus, you must apply for a parking label. The regulations for motor vehicles are issued separately. Please contact the Security Office (852) 39438639 for further information. For a taxi please get off at the University Station Exit B, the taxi station is right next to the CUHK Hospital. The Bank Hang Seng Bank Ltd runs a branch at 1/F Fulton Centre. For enquiry, please call 29986262. The Bank of East Asia has a branch at 1/F Pommerenke Student Centre.For enquiry please call (852) 36093790. Canteens There are canteens in each College, Benjamin Franklin Centre, Li Wai Chun Building and the Basic Medical Sciences Building. Food is provided and opening times vary. Please visit below link for more details. https://www.cuhk.edu.hk/english/campus/accommodation.html Emergency For any emergency, please get in touch with the 24 hours Security Office (852) 3943 7999 Usual Link (University) Campus Map: https://www.cuhk.edu.hk/english/campus/cuhk-campus-map.html Privacy Policy: https://www.cuhk.edu.hk/policy/pdo/en/ Facilities & Services: https://www.cuhk.edu.hk/english/campus/accommodation.html