| Chapter 8 | Grievances, Appeals, Ethics, and Diversity and Inclusion |
8.1 Student Grievances and Complaints
The University is committed to addressing grievances and complaints promptly, and to help resolve them in as reasonable a manner as possible. A provision has therefore been established for students to report any irregularities in their course of study through lodging a formal complaint with the University, after which an independent investigation into the matter concerned will take place. Students lodging complaints should identify themselves properly (i.e. no anonymous complaints) and follow the steps stipulated in the Procedures for Dealing with Student Complaints (Appendix 8-1). The Procedures serve as a guide for students in pursuit of complaints and a framework for the University to handle student complaints.
8.2 Appeals against Academic Results
Whilst ultimately there may be no appeal against an academic judgement, under certain circumstances students may still wish to appeal against their results, which are handled in the following manners.
8.2.1 Undergraduate Students
Students who wish to appeal against their results in a particular course should first discuss the matter with the course teacher. Students still wishing to lodge an appeal afterwards should do so in writing to the Assessment Panel via the Chairman of the Department concerned within two weeks of the grade release date. No grade appeal will be entertained thereafter.
8.2.2 Postgraduate Students
Students who wish to appeal against their results in a particular course should first discuss the matter with the course teacher. Students still wishing to lodge an appeal afterwards should do so in writing to the Assessment Panel of the Graduate Division concerned within two weeks of the grade release date. No grade appeal will be entertained thereafter.
8.3 Ethics, and Diversity and Inclusion
The University is committed to creating and promoting a work environment, which provides equal opportunities and is free of discrimination. The University embraces diversity as an essential element of excellence in all aspects of the University community and cultivates inclusiveness throughout the campus in which staff and students are able to realize their full potential. Ensuring equal opportunities, valuing diversity and promoting a culture of inclusion are vital to the realization of the University’s core values. All members of CUHK have a responsibility to observe and abide by the Diversity and Inclusion Policy (Appendix 8-2), which articulates fully the value of diversity and the Principles of Community the University upholds, in acts or in speech within the University community and in the course of participating in university activities.
The University observes the discrimination legislations (Cap. 480, Cap. 487, Cap. 527 and Cap. 602 of the Laws of Hong Kong) to promote equality of opportunities among races, between men and women, between persons with and without a disability, and irrespective of family status, respectively. A set of Procedures for Handling Discrimination Complaints (Appendix 8-3) has been devised to set out the mechanism for dealing with allegations or complaints of discrimination on the grounds of sex, marital status, pregnancy, breastfeeding, disability, family status and race, and for providing proper redress if and when discrimination, harassment and vilification occur.
In addition to the above, the following useful documents on ethics for members of the University are also detailed in Staff and Student Handbooks and alike:In addition to the above, the following useful documents on ethics for members of the University are also detailed in Staff and Student Handbooks and alike.
- Annual circular to all members of academic staff for preparation for the new academic year, including arrangements for class rescheduling (Appendix 8-4)
- Policies and Regulations on copyright in CUHK Library (Appendix 8-5)
- Policy on Research (Appendix 8-6)
- Policy on Intellectual Property (Appendix 8-7)
- Policy Against Sexual Harassment (Appendix 8-8)